Return Policy
At Dash, we stand behind the quality, comfort, and craftsmanship of our footwear. If your order isn't the perfect fit, we’re here to make it right.
30-Day Wear-and-Fit Guarantee
You have 30 days from the date of delivery to request an exchange or a full refund for any item purchased from Dash.
Conditions for Return
To be eligible for a return or exchange, your item must meet the following criteria:
Condition: Items must be unworn outdoors, unwashed, and free from visible wear, scuffs, or stains. (We recommend trying on your shoes indoors on a clean carpeted surface).
Packaging: Shoes must be returned in their original box and packaging with all attached tags intact.
Proof of Purchase: A valid order number or digital receipt is required.
How to Initiate a Return
Submit a Request: Visit our [Track Order / Return Portal] or email us at support@dash.com with your order number and reason for return.
Pack Your Item: Place the shoes in their original box and secure them in a protective outer shipping bag or box.
Ship It Back: Attach the provided prepaid return shipping label and drop it off at the designated drop-off location.
Exchanges (Sizing & Color)
Need a different size or color? We offer free exchanges on all domestic orders to ensure you get the perfect fit without extra cost.
Refunds & Processing
Once your returned items are received and inspected at our warehouse:
Refunds will be processed back to your original payment method within 3 to 5 business days.
You will receive an automated email confirmation as soon as the refund transaction is complete.
